Thank you for choosing Jentreyoceanaura.com(hereinafter referred to as “this website”). We are committed to providing you with high-quality products and services. If you are not satisfied with the product you purchased, our refund policy will facilitate you. Please read the refund terms below carefully.
Refund Eligibility
We accept refund requests in the following cases:
Damaged or defective products: If the product you received was damaged during shipping or has a manufacturing defect, please contact us within 7 days after receiving the product.
Wrong product: If the product you received does not match the product in your order, please contact us within 7 days after receiving the product for processing.
Unused products: If you want to return the product in unused condition and the original packaging is intact, you can apply for a refund.
Refund Request Process
If you are eligible for a refund, please follow the steps below to apply for a refund:
Provide relevant information: Please provide the order number, purchase date, and product photos (if available). This will help us process your request faster.
Return Instructions: After confirming your refund request, we will provide you with the return address and specific return instructions.
Return Shipping Costs
Damaged or Wrong Products: If you need to return or exchange products due to our error, the relevant shipping costs will be borne by us.
Returning Unused Items: If you voluntarily return an unused item, the shipping costs will be at your expense.
Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund within 3 business days.
Refunds will be refunded to your original payment method. In some cases, refund processing may take more time, depending on your bank or payment provider.
Special Circumstances
Personalized Custom Items: Custom items are generally not refundable once sold.
Modifications and Updates
We reserve the right to modify and update these Refund Terms at any time. Any modifications will be posted on the Website and will take effect immediately.
Thank you for choosing this website, and we look forward to providing you with excellent service!